Terms and Condition

Terms and Conditions

Last Updated: June 16, 2025

Welcome to Shital Crafts. By accessing our website (https://shitalcrafts.com) and placing an order, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our website or making a purchase.

1. General Information

  • The website is operated by Shital Crafts, founded by Kamlesh Singad in Thandla, India.
  • By using this site, you confirm that you are at least 18 years old or accessing under the supervision of a parent or guardian.
  • We reserve the right to update or modify these Terms at any time without prior notice.

2. Products and Services

  • All products are handcrafted and may have slight variations in color, design, or finish.
  • Descriptions and images are provided for reference purposes only.
  • Prices are in INR and may change without notice.

3. Orders and Payments

  • Orders can be placed securely through our website.
  • We accept Credit/Debit Cards, UPI, Net Banking, and Wallets.
  • You will receive a confirmation via email or SMS upon placing an order.
  • We reserve the right to cancel orders due to unavailability or payment issues.

4. Shipping and Delivery

  • We ship across India.
  • Orders are processed within 3–7 business days.
  • Delays may occur during holidays or peak seasons.
  • Shipping costs and estimated delivery times are shown at checkout.

5. Returns and Refunds

  • Returns are accepted only for damaged, defective, or incorrect products.
  • Notify us within 48 hours of receiving your order to initiate a return.
  • Items must be unused and returned in original packaging.
  • Refunds are processed within 5–7 business days post-inspection.
  • Customized or made-to-order items are non-returnable and non-refundable.

6. Cancellations

  • Orders can only be canceled before they are shipped.
  • If canceled after dispatch, shipping charges will be deducted from the refund.

7. Intellectual Property

  • All content including text, images, and logos belongs to Shital Crafts.
  • Unauthorized use, copying, or distribution is strictly prohibited.

8. Privacy Policy

  • We collect personal information to process orders and communicate with customers.
  • We do not sell or share your information without consent.
  • Refer to our Privacy Policy for more details.

9. User Conduct

  • You agree not to use the site for illegal or unauthorized purposes.
  • Do not attempt to transmit harmful code or interfere with the site’s functioning.

10. Limitation of Liability

  • Shital Crafts is not responsible for indirect or consequential damages.
  • In the event of a dispute, liability is limited to the item’s purchase price.

11. Governing Law

  • These Terms are governed by the laws of India.
  • Disputes will be subject to courts located in Thandla, Madhya Pradesh.

12. Contact Us

If you have any questions or concerns about these Terms, please reach out to us:

Email: support@shitalcrafts.com
Phone: 8871251845
Address: Teachers Colony, Thandla, Madhya Pradesh – 457777