Terms and Conditions
Last Updated: June 16, 2025
Welcome to Shital Crafts. By accessing our website (https://shitalcrafts.com) and placing an order, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our website or making a purchase.
1. General Information
- The website is operated by Shital Crafts, founded by Kamlesh Singad in Thandla, India.
- By using this site, you confirm that you are at least 18 years old or accessing under the supervision of a parent or guardian.
- We reserve the right to update or modify these Terms at any time without prior notice.
2. Products and Services
- All products are handcrafted and may have slight variations in color, design, or finish.
- Descriptions and images are provided for reference purposes only.
- Prices are in INR and may change without notice.
3. Orders and Payments
- Orders can be placed securely through our website.
- We accept Credit/Debit Cards, UPI, Net Banking, and Wallets.
- You will receive a confirmation via email or SMS upon placing an order.
- We reserve the right to cancel orders due to unavailability or payment issues.
4. Shipping and Delivery
- We ship across India.
- Orders are processed within 3–7 business days.
- Delays may occur during holidays or peak seasons.
- Shipping costs and estimated delivery times are shown at checkout.
5. Returns and Refunds
- Returns are accepted only for damaged, defective, or incorrect products.
- Notify us within 48 hours of receiving your order to initiate a return.
- Items must be unused and returned in original packaging.
- Refunds are processed within 5–7 business days post-inspection.
- Customized or made-to-order items are non-returnable and non-refundable.
6. Cancellations
- Orders can only be canceled before they are shipped.
- If canceled after dispatch, shipping charges will be deducted from the refund.
7. Intellectual Property
- All content including text, images, and logos belongs to Shital Crafts.
- Unauthorized use, copying, or distribution is strictly prohibited.
8. Privacy Policy
- We collect personal information to process orders and communicate with customers.
- We do not sell or share your information without consent.
- Refer to our Privacy Policy for more details.
9. User Conduct
- You agree not to use the site for illegal or unauthorized purposes.
- Do not attempt to transmit harmful code or interfere with the site’s functioning.
10. Limitation of Liability
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Shital Crafts is not responsible for indirect or consequential damages.
- In the event of a dispute, liability is limited to the item’s purchase price.
11. Governing Law
- These Terms are governed by the laws of India.
- Disputes will be subject to courts located in Thandla, Madhya Pradesh.
12. Contact Us
If you have any questions or concerns about these Terms, please reach out to us:
Email: support@shitalcrafts.com
Phone: 8871251845
Address: Teachers Colony, Thandla, Madhya Pradesh – 457777